Inside Sales Manager International Business 5yrs exp. - expertise in manufacturing, customer and client services,
SAP - 70's avialable immediately
Executive Admin Support - Front Office support - 20 yrs exp - available
Large mfg, Banking industry, Payroll Services, Architectual Firms 22-25/hr
UX Designer- Remote opportunities - open to start immediately -
Over 9 years experience leading product design projects, including projects for T-Mobile, Geico, and DraftKings.
• Designed an AI-powered chatbot utilizing LLM to provide real-time support to users, resulting in 28% less call volume, reduced response times, and significantly better user experience (see portfolio under "Assurant Renter's: Assistant Chatbot").
• Transformed a small and struggling product design team of 2 designers with consistently poor Pulse Survey quarterly results from about a 40% "wellness" score to about 90%.
• Designed DraftKing's NFT Marketplace, achieving substantial engagement, with thousands of users listing and selling NFTs, resulting in over $1 million in gross merchandise volume (GMV).
• Has led a variety of design thinking workshops with engineers, product managers, systems architects, executives, and other stakeholders that have led to rapid problem-solving, including empathy mapping, prioritization exercises, 5-day design sprints, and more.
• Has guided design teams in implementing comprehensive design systems, one of which resulted in 55% increased engineering efficiency, ensured a consistent user experience and facilitated seamless updates.
• With a minor in Computer Science, Diana possesses a solid understanding of HTML, CSS, and Javascript.